1. Our Clients are
the most important people in our business....in person, on the phone, or by mail.
2. Our Clients are
not dependent on us....we are dependent on them.
3. Our Clients are
not an interruption of our work....they are the purpose for it.
4. We are not
doing our Clients a favor by serving them....they are doing us a favor by giving us the
opportunity to do so.
5. Our Clients are
part of our business, not outsiders.
6. Our Clients are
not cold statistics....they are flesh and blood human beings, with feelings and emotions
like our own.
7. Our Clients are
not someone to argue with or match wits with.
8. Our Clients are
people who bring us their wants. It is our job to satisfy them courteously, accurately,
efficiently, and profitably to them and to ourselves.
9. Our Clients are
deserving of the most courteous and attentive treatment we can give them.
10. Our Clients
have the right to expect quality, year-round service and availability, in a neat and clean
professional office.
